Introduction
Optimal Balance ("we," "us," or "our") is committed to protecting the privacy of our patients, healthcare providers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our compounding services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name, email address, and phone number
- Professional credentials and license information (for healthcare providers)
- Practice name and business address
- Payment and billing information
Protected Health Information (PHI)
As a 503A compounding facility, we may receive and process protected health information in accordance with HIPAA regulations. This information is handled according to our Notice of Privacy Practices, which is provided separately.
How We Use Your Information
We use the information we collect to:
- Process and fulfill prescription orders
- Communicate with healthcare providers about orders and services
- Provide customer support and respond to inquiries
- Send administrative information and service updates
- Improve our website and services
- Comply with legal and regulatory requirements
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers who assist in our operations (under strict confidentiality agreements)
- Healthcare providers involved in patient care
- Regulatory agencies as required by law
- Law enforcement when legally required
Data Security
We implement appropriate technical and organizational security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
HIPAA Compliance
As a healthcare provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). We maintain strict policies and procedures to protect the privacy and security of protected health information. Our full Notice of Privacy Practices is available upon request.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. We use analytics services to understand how visitors use our website, which helps us improve our services.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct inaccurate information
- The right to request deletion of your information
- The right to opt-out of marketing communications
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: